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Knowledge Base - answering individuals and businesses questions

How do I know my payments and info are secure?

borderless™ takes security and privacy very seriously. borderless™ uses bank-grade security protocols and highly sophisticated data encryption tools to keep your information and transactions secured.

June 19, 2020 No Comments

How do I get started?

It takes less than five minutes to start sending payments. Just follow these five simple steps: Step 1: Sign up with us as a personal account

June 19, 2020 No Comments

What currencies does borderless currently support?

You can view the list of the currencies supported by borderless™ today on our Currencies page located here. If you do not see your currency,

June 19, 2020 No Comments

How do I get started with a business account?

It takes less than five minutes to start sending or requesting payments. Just follow these five simple steps: Step 1: Sign up with us as a

June 19, 2020 No Comments

What happens when there is a local electronic bank transfer (e.g. ACH) dispute?

Disputes on Electronic Fund Transfer payments (for example, ACH payments) are fundamentally different than those on credit card payments. If a customer’s bank accepts the

June 19, 2020 No Comments

How do I create a personal account?

It takes less than five minutes to start sending payments. Just follow these five simple steps: Step 1: Sign up with us as a personal account

June 19, 2020 No Comments

What if I forget my login credentials for my account?

You can retrieve your password by clicking on ‘Forgot password’ on the sign in page.

June 19, 2020 No Comments

How do I create a business account?

It takes less than five minutes to start sending or requesting payments. Just follow these five simple steps: Step 1: Sign up with us as a

June 19, 2020 No Comments

What industries are not supported?

borderless™ runs a Low Risk Business Model which is currently unable to offer services to the following business types: Adult entertainment, including escort services, and

June 19, 2020 No Comments

How do I contact support?

You can reach us by email or live chat at any time or reach out to your dedicated account manager for support. Log in to

June 19, 2020 No Comments

How do I change my borderless™ account’s password?

Once you are logged in to your account on the website, press the gear icon in the top right corner. Then click “Account Settings.” On

June 19, 2020 No Comments

What kinds of business entities are supported?

borderless™ for Business is available for the following legally supported business types in the US: Private Limited Liability Company (LLC) Limited Partnership (LP) Limited Liability

June 19, 2020 No Comments

How can I pay another business or person?

Businesses and individuals in certain regions can make payments to anyone. To make a payment, you first need to click the ‘Make Payment’ button on

June 19, 2020 No Comments

How can I edit my profile details?

If you would like to edit your profile or company details, you can do so under the ‘Account’ avatar in the upper right corner of

June 19, 2020 No Comments

Does the payer need to have a borderless™ account to make payments?

Individuals can make payments without having a borderless accounts. However, businesses will need to create a borderless™ account and get verified to start making payments

June 19, 2020 No Comments

What other restrictions are there on borderless™ accounts?

You cannot use your borderless™ account to handle any client funds. For example, an investment firm’s “Client funds” are its client’s money invested on their

June 19, 2020 No Comments

When do you verify my account?

As a business, you will need to be verified during the signup process. The verification process may take up to 5 business days.

June 19, 2020 No Comments

Does borderless™ accept credit card payments?

borderless™ does not accept credit card payments. We believe credit cards are expensive. borderless™ is a focused on making bank payments simple, transparent and accessible

June 19, 2020 No Comments

Where is borderless™ available for personal use?

borderless™ for Business use is currently available for individuals and companies registered with a physical presence in the countries listed here. We are always expanding

June 19, 2020 No Comments

Do you verify bank accounts?

Yes, we do, and we do it to reduce fraud and failed transactions to keep your payments secure and seamless. In order to properly and

June 19, 2020 No Comments

Do I need to switch to borderless™, or can I add it to my existing payment systems?

borderless™ can be your only payment solution or can be a supplemental payment solution that does not require you to switch or change your current

June 19, 2020 No Comments

Where is borderless™ available for business use?

borderless™ for Business use is currently available for individuals and companies registered with a physical presence in the countries listed here. We are always expanding

June 19, 2020 No Comments

Do I need to create a personal account to use borderless™?

You can use borderless as a guest to make payments without creating a borderless account. You can also get paid by other borderless users without

June 19, 2020 No Comments

Do I need to create an account to use borderless™?

No, you can get paid by other borderless users without creating an account. To make payments as a business, you will need to create a

June 19, 2020 No Comments

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