Frequently Asked Questions

It’s okay to ask questions. We’re here to help.

Contents

About borderless™

Every day, businesses collect payments from customers who are not located in their home country. This is a costly, slow and manual process because the funds cannot be sent directly from sender to receiver; instead, they’re passed through multiple intermediary banks and middlemen who each take a fee and delay the process. These middlemen established this system in the 1970’s, and use it to this day to profit.

This is also frustrating for individuals as they are paying hidden fees, marked up r ates and left in the dark on their payment status.

Our infrastructure avoids costly, inefficient intermediary banks and middlemen by leveraging cutting-edge payment technologies around the world. By eliminating these middlemen, we are able to eliminate all those extra fees, delays and unnecessary hassle, providing a seamless payment experience for the sender and the receiver.

When a payment is made using borderless™, our smart technology delivers it directly to the receiver’s bank account. We are shaking up the outdated system and changing how money moves around the world.

Benefits of using borderless™

By using borderless, you can:

  • Reduce costs – Reduce payment processing fees by at least 67%!*
  • Improve liquidity – Get direct-to-bank payments.
  • Reduce friction – Deliver a frictionless checkout with a slick user experience and one click payments.
  • Increase revenue – Lower churn by providing a no hidden fee and transparent FX payment solution to your customers.
  • Increase transparency – End to end payment tracking shows where the funds are at all times.
  • Lower risk – Lower your risk of fraud and failed payments by avoiding credit cards.
  • Increase security – Eliminate the need for sharing sensitive banking information.

 

* As compared to payment processors that charge 2.9% + 30c on every transaction.

Getting Started

It takes less than five minutes to start sending or requesting payments. Just follow these five simple steps:

Step 1: Sign up with us as a business or personal account by clicking here. (20 seconds)

Step 2: Check your inbox and confirm your email. If you haven’t received our email, check your junk/spam folders and mark as not spam. (5 seconds)

Step 3: Login and add your bank account. (30 seconds)

Step 4: Tell us about you or your business to get verified. (2mins)

Step 5: Get started! Request or make a payment. All you need is an email address. (20 seconds)

Getting your account setup and approved may take up to 1 business day.

Here’s a quick list of things to try that might be helpful if you have not been receiving confirmation, receipt, or notification emails.

  • Check your junk/spam folders. Check your junk/spam folders. This is the most common reason you haven’t received our email.
  • Check your mail filters. Most email services provide some filtering options to help you sort and manage your inbox. Check to see if a filter might have redirected the email elsewhere.
  • Check for third-party filtering. If you use a company/corporate/business email address, there may be other services in use that are blocking the message. Usually your IT department or mail provider can confirm this and may need to whitelist @getborderless.com.
  • Still not getting email? If you’ve checked all of these things and you’re still not receiving our messages, feel free to contact us at any time.

Accounts and Payments

To make a payment, you first need to click the ‘Make Payment’ button on the upper right hand side of your dashboard. You will then select which counterparty to pay by typing their email address, name or handle. Right now you can only pay other borderless™ users. We are working on a feature where you can add new counterparties and invite them to join borderless for simpler and cheaper payments.

Eligibility

borderless™ for Business and Personal use is currently available for individuals and companies registered with a physical presence in:

  • The United States
  • Canada
  • Australia

We will be expanding outside of these countries soon. Feel free to register your interest by clicking here and we’ll notify you when our services are available in your country.

Here is a list of the currencies supported by borderless™ today. If you do not see your currency, feel free to register your interest by clicking here and we’ll notify you when our services are available in your currency.:

  • AUD – Australian Dollars
  • CAD – Canadian Dollars
  • GBP – British Pound
  • USD – US Dollars

borderless™ for Business is available for the following legally supported business types in the US:

  • Private Limited Liability Company (LLC)
  • Limited Partnership (LP)
  • Limited Liability Partnership (LLP)
  • Corporations (Co.)
  • Sole traders & freelancers

This varies by country and the platform will indicate if your business type is eligible during the account creation process. This means that at the moment, we are unable to support charities. We hope to be able to broaden the types of businesses we can work with in the near future.

borderless™ runs a Low Risk Business Model which is currently unable to offer services to the following business types:

  • Adult entertainment, including escort services, and the sale/advertising of sexual services
  • Armaments, nuclear, weapons or defense manufacturers
  • FX speculators
  • Gambling firms
  • Political organizations
  • Precious metals and stones firms
  • Promotion of illicit content
  • Religious organizations
  • Sale of used cars/other motor vehicles
  • Video game arcades

Security, Legal, and Other Concerns

Accounting and Taxes

Deactivating Accounts

Can’t find your answer? Contact our support team any time!