account Archives | borderless Global Payout Platform

Knowledge Base - answering individuals and businesses questions

How can I pay another business or person?

Businesses and individuals can make payments to anyone. To make a payment, you first need to click the ‘Make Payment’ button on the upper right

June 26, 2020 No Comments

When do you verify my personal account?

As an individual, our unique and user friendly registration process gives the user the option to upload a government-issued photo ID or passport at a

June 26, 2020 No Comments

What is a PayMe™ page?

With borderless™, you can have your own payment page where customers can pay you from your website, invoices or by providing them a link. Every

June 19, 2020 No Comments

What is a PayMe™ page?

With borderless™, businesses have their own payment page where customers can pay them from their website, invoices, or by providing them a link. Every new

June 19, 2020 No Comments

How do I cancel my borderless™ payment?

You generally cannot cancel a borderless™ payment. A payment can be refunded back to you, however. Contact support with your payment ID for additional help.

June 19, 2020 No Comments

What is a chargeback?

A chargeback is the reversal of payment from the merchant’s bank account back into the customer’s account. It occurs after the customer’s bank accepts the

June 19, 2020 No Comments

Can I change the bank account associated with my profile?

Yes! It is very easy to change or add a bank account associated with your profile. Log in to the website, press the gear icon

June 19, 2020 1 Comment

How is my money protected?

You trust your bank and so do we. You have the flexibility to keep your funds with your bank while still utilizing borderless. That’s one

June 19, 2020 No Comments

Is borderless integrated with Xero, Quickbooks, or other accounting software programs?

In the United States, borderless has inherited integration with all accounting software as we both connect to your bank. We debit and deliver funds from

June 19, 2020 No Comments

How do I request payment from another business or person?

To request a payment from a person or business, you first need to click the ‘Request Payment’ button on the upper left hand side of

June 19, 2020 No Comments

Is my private information safe?

Yes, our policies and procedures are designed to protect both your confidentiality and the security of your information. We store and process your personal information

June 19, 2020 No Comments

How do I get started?

It takes less than five minutes to start sending payments. Just follow these five simple steps: Step 1: Sign up with us as a personal account

June 19, 2020 No Comments

How do I get started with a business account?

It takes less than five minutes to start sending or requesting payments. Just follow these five simple steps: Step 1: Sign up with us as a

June 19, 2020 No Comments

What happens when there is a local electronic bank transfer (e.g. ACH) dispute?

Disputes on Electronic Fund Transfer payments (for example, ACH payments) are fundamentally different than those on credit card payments. If a customer’s bank accepts the

June 19, 2020 No Comments

How do I create a personal account?

It takes less than five minutes to start sending payments. Just follow these five simple steps: Step 1: Sign up with us as a personal account

June 19, 2020 No Comments

What if I forget my login credentials for my account?

You can retrieve your password by clicking on ‘Forgot password’ on the sign in page.

June 19, 2020 No Comments

How do I create a business account?

It takes less than five minutes to start sending or requesting payments. Just follow these five simple steps: Step 1: Sign up with us as a

June 19, 2020 No Comments

What industries are not supported?

borderless™ runs a Low Risk Business Model which is currently unable to offer services to the following business types: Adult entertainment, including escort services, and

June 19, 2020 No Comments

How do I contact support?

You can reach us by email or live chat at any time or reach out to your dedicated account manager for support. Log in to

June 19, 2020 No Comments

How do I change my borderless™ account’s password?

Once you are logged in to your account on the website, press the gear icon in the top right corner. Then click “Account Settings.” On

June 19, 2020 No Comments

What kinds of business entities are supported?

borderless™ for Business is available for the following legally supported business types in the US: Private Limited Liability Company (LLC) Limited Partnership (LP) Limited Liability

June 19, 2020 No Comments

How can I pay another business or person?

Businesses and individuals in certain regions can make payments to anyone. To make a payment, you first need to click the ‘Make Payment’ button on

June 19, 2020 No Comments

How can I edit my profile details?

If you would like to edit your profile or company details, you can do so under the ‘Account’ avatar in the upper right corner of

June 19, 2020 No Comments

Does the payer need to have a borderless™ account to make payments?

Individuals can make payments without having a borderless accounts. However, businesses will need to create a borderless™ account and get verified to start making payments

June 19, 2020 No Comments

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