FAQ | borderless - Collect International Payments Cheaper and Faster

Welcome the borderless™ FAQ page. How can we help you today?

About borderless™

The Problem

Our Solution

How it Works

Our Mission

Who should use borderless™?

The Benefits

Why is borderless™ right for my business?

As an individual, why should I use borderless™?

Getting Started

How do I get started??

How do I create an account?

Do I need to create an account to use borderless™?

Do I need to switch to borderless™, or can I add it to my existing payment systems?

Do I need multiple bank accounts or a multi-currency bank account?

Can I accept a foreign currency in my bank account?

Can I use borderless™ right away?

When do you verify my account?

Why verify my account?

Why do I need to upload a scan or photo of my passport or driver's license?

Is there a limit to how much can be sent or requested?

Why am I not receiving confirmation, receipt, or notification emails from borderless™?

Accounts and Payments

Can I hold funds in my borderless™ account?

How fast can you transfer a payment?

How can I pay another business or person?

How do I request a payment from another business or person?

How do I send my customer a confirmation?

How do I refund a payment?

How do I refund a payment?

What happens when there is a local electronic bank transfer (i.e ACH) dispute?

How much does a dispute or rejected payment cost?

Do you verify bank accounts?

What is a PayMe page?

What exchange rate does borderless™ use?

How does borderless™ save me money?


Where is borderless™ available for personal and business use?

What currencies does borderless™ currently support?

What kind of business entities are supported?

What industries are not supported?

What other restrictions are there on borderless™ accounts?

Accounting and Taxes

borderless™ business accounts and tax

Is borderless™ integrated with Xero, Quickbooks, or other accounting software programs?

Deactivating Accounts

Can I deactivate my borderless™ account at any time?

How do I deactivate my account?

Can't find your answer? Contact our support team any time.